Frequently Asked Questions
Find Answers to Common Questions
Q: When will my order ship?
A: Orders are processed and shipped within 24 hours after payment confirmation (excluding weekends and public holidays). You will receive a shipping confirmation email with tracking information once your order is dispatched.
Q: Do you accept returns?
A: Yes, we offer a 7-day no-questions-asked return policy. Items must be unused and in original condition with packaging and tags intact. Please contact us at info@cqlivingkh.com to initiate a return.
Q: What are the shipping costs?
A: For orders under $99, a flat shipping fee of $10 applies. Orders $99 and above qualify for free standard shipping nationwide. Express shipping is available at an additional cost.
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also log into your account and check the 'My Orders' section for real-time tracking updates.
Q: How long does delivery take?
A: Standard shipping takes 3-5 business days for major cities (Phnom Penh, Siem Reap, Sihanoukville). Remote areas may require an additional 1-2 business days. Express shipping delivers within 1-2 business days.
Q: Can I change or cancel my order?
A: You can request to change or cancel your order within 2 hours of placing it by contacting our customer service. After this period, the order may have already been processed for shipment.
Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, bank transfers, and cash on delivery (COD) for selected areas.
Q: Do you offer warranty on products?
A: All our products come with a quality guarantee. If you receive a defective item, please contact us within 48 hours of delivery for a replacement or full refund.